pdm_configure: WARNING - Check (ServerName) does not match current server

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• ServiceDesk

Issue/Introduction

pdm_configure runs into the following error:

The database that this ...JL... is using has already been previously configured to be used by the server (XXXXXXXX). The database may still be in use. The mdb database may only have been configured on the main server. If multiple main servers use the same database, data corruption can occur.

Are you sure you want to continue?

------

And then this error is seen:

The following servers use the same database:
<server name>

Deactivate these servers to continue.

What could be the reason of this error?

Environment

Service Desk Manager 17.3 and higher

Resolution

The error message on the pdm_configure window says that the server <server#1 name> is using the same database.  And the name of the history file is <server#2 name>.HIS.  

In the log file it says

03/07 15:16:34.558 INFO  ?                        ? WARNING - Check(<server#2 name>) does not match current server.
03/07 15:16:34.558 INFO  ?                        ? Current Primary:<server#1 name>

if the Service Desk Manager server name in mdb table al_cdb_configurationparameters does not match the server name on pdm_configure you will see this issue. To correct this issue, update the mdb table al_cdb_configurationparameters record to have the right/matching server name and run pdm_configure again.