UNIX Agent cannot connect to the AE server: error: 'on_connection/78(Connection timed out)'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The UNIX agent cannot connect to the AE server with the following error message in the agent's log:

 

U02000313 Communication error with partner '*SERVER', error: 'on_connection/78(Connection timed out)'.

Environment

Release : 21.0.5

Cause

The connection parameter in the ini file of the agent is pointing to an incorrect port number.

--------------------------------------------
connection =<servername>:8843
-------------------------------------------- 

However, the JCP is listening to another port number(60806) as shown below.

20230321/103833.208 - 25               UC4_DEV#CP002      JCP * <servername>          60806 2023-03-21 13:38:30 2023-03-21 13:38:33 

Resolution

Modify the parameter "connection" within the ini file of the agent to make sure it is pointing to the port number used by the JCP.