Unable to start OI_connector for netops

Products

• DX OI SaaS

Issue/Introduction

We received an error in our all alarms display in dx ops - 

Alarm Id: d771cd18567edd24138c13630f3532233b1c8ee7
Alarm Severity: critical
Alarm Type: ConnectorHealth
Alarm Message: The alert IntervalSinceLastSuccessfulPush has breached the CRITICAL threshold of 4
Alarm url: https://doi.dxi-na1.saas.broadcom.com/digital-oi/alarms-analytics?alarmId=d771cd18567edd24138c13630f3532233b1c8ee7&fromTime=1679232600000&viewType=allAlarms
Source Product: OI
Metric Name: OI|connector|NetOps OI Connector|NETOPS_001|NetOps Performance Management|NETOPS_001_PM_001|Entity:IntervalSinceLastSuccessfulPush
Metric Value: 165.0

 

When attempting to restart the OI connector in PM, I get the following on the OI connector log

oi.version=3.1.0.251

tail -f OIConnector.log
        at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:919) ~[netty-transport-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:800) ~[netty-transport-classes-epoll-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:480) ~[netty-transport-classes-epoll-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:378) ~[netty-transport-classes-epoll-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986) ~[netty-common-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) ~[netty-common-4.1.75.Final.jar:4.1.75.Final]
        at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) ~[netty-common-4.1.75.Final.jar:4.1.75.Final]
        at java.lang.Thread.run(Thread.java:829) ~[?:?]
[WARN ] [reactor-http-epoll-3] FluxReceive - [4f887db0-1, L:/172.22.34.27:41200 ! R:apmgw.dxi-na1.saas.broadcom.com/34.150.194.143:443] An exception has been observed post termination, use DEBUG level to see the full stack: io.netty.handler.codec.http.websocketx.WebSocketClientHandshakeException: Connection prematurely closed BEFORE opening handshake is complete.
[INFO ] [pool-6-thread-1] SeedTaskImpl - Seeding inventory took 19.551 seconds

Please advise

Environment

Release : SAAS

Resolution

Issue solved itself