SOI - Helpdesk connector - tomcat Version upgrade to 9.0.73
Article ID: 262344
CA Service Operations Insight (SOI)
The tomcat version of the SOI Helpdesk connector (Nimserver) currently is on 9.0.45. Is there a procedure available to upgrade it to 9.0.73?
The below steps have been confirmed to upgrade Tomcat from 9.0.45 to version 9.0.73 on SOI 4.2.
- Stop the NIM server from services.msc
- Take a backup of the existing CA\SOI\nimServer folder.
- Copy all the folders and files under nimServer\ from the extracted zip file and replace to existing CA\SOI\nimServer\ folder.
- Replace CA\SOI\nimServer\conf\server.xml from backed-up nimServer\conf\server.xml
- Start NIM server from services.msc