Blank page when loading the RiskFabric console

Products

• Information Centric Analytics

Issue/Introduction

The Information Centric Analytics (ICA) console loads a blank page with no errors or a page with a generic 404 error displayed post-installation or upgrade. 401 and 404 errors are logged in the IIS logs. The RiskFabricAppPool is running under the correct service account identity and has full control permissions to the Risk Fabric Server Web folder and its contents, but cannot load the page. License validation checks are shown to succeed in the RiskFabric Server log and the user account accessing the site is confirmed to be a portal admin.

Environment

Release : 6.x

Cause

Microsoft Internet Information Services (IIS) has been configured to block all unlisted file name extensions, contra the default setting which allows unlisted extensions. Because of this, the ICA portal won't load properly.

Resolution

The following extensions are required by ICA and must be whitelisted if the Request Filtering feature in IIS is enabled:

• .
• asp
• aspx
• axd
• bmp
• css
• gif
• htm
• html
• ico
• jpg
• js
• json
• map
• pdf
• png
• svc
• svg
• ttf
• woff2

To configure request filtering in IIS to allow these extensions, follow this procedure:

1. On the application (IIS) server hosting ICA, open Internet Information Services (IIS) Manager
2. In the Connections pane, navigate to <hostname> > Sites > RiskFabric
3. In the RiskFabric Home pane under the IIS heading, double-click the Request Filtering icon to load the Request Filtering page
4. Under the Actions pane, click Allow File Name Extension...
   
   The Allow File Name Extension window appears
   
   
5. Add an extension (e.g., aspx) and click the OK button
6. Repeat steps 4 and 5 for each extension provided in the list above
7. In the Connections pane, select Application Pools
8. In the list of Application Pools, right-click RiskFabricAppPool and select Stop
9. In the list of Application Pools, right-click RiskFabricAppPool and select Start