MacOS screen mirroring, Airdrop, and Airplay, not working when WSS Agent is enabled
Article ID: 262324
Updated On:
Products
Issue/Introduction
WSS Agent used to access internet sites via Cloud SWG proxy.
MacOS and Windows users using this WSS Agent access method.
MacOS users with the WSS Agent installed cannot do screen mirroring, os use Airdrop / Airplay services e.g.
- mirroring the MacBook screen to an Android or Apple TV using the “Screen Mirroring” option fails with a 'Could not connect to "TV"' message.
- Connectivity errors displayed when sending a file via Airdrop
- enabling Airdrop never shows any devices despite a number of devices being available:
Environment
MacOS 11.x, 12.x, 13.x, 14.x, and 15.x versions.
All WSS Agent versions supported on MacOS platforms.
Cause
macOS issue with transparent proxy network extensions.
Resolution
No solution or workaround currently exists for this issue.
For customers experiencing this issue, we strongly recommend opening up an Enterprise support ticket with Apple and referencing defect FB11789772 on the issue. This will increase the priority of the Apple defect and typically speed up resolution time.
Additional Information
Additional Reference:
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