When trying to upgrade the SpanVA from 18.104.22.168.0 to 22.214.171.124.0, the SpanVA gets the "Failed to install some of the dependencies for the new update, skipping update installation" Error in SpanVA Monitoring Logs.
Symantec SpanVA 126.96.36.199.0
The problematic SpanVA is upgraded from the very old image to 188.8.131.52.0. Some required dependent packages for 184.108.40.206.0 may not be included in the original base image during this progression.
Please open a support ticket with CASB Support team and provide the SpanVA ID and CASB Tenant ID. Support will setup a Webex to resolve the issue. In the Webex session, SSH access (such as through PuTTY) will be needed to the SpanVA. The support team will provide Username and Password to be used in the SSH session.