Error integrating with Symantec DLP

Products

• Information Centric Analytics

Issue/Introduction

When creating a new Symantec Data Loss Prevention connection in Information Centric Analytics (ICA), the New Connection Wizard fails to save a datasource connection and returns an error message containing the following:

ORA-12170: TNS:Connect timeout occurred

Environment

Release : 6.x

Cause

The IP address or hostname entered in the Oracle Host Name field on the Database Settings page in the New Connection Wizard is incorrect.

Resolution

Enter the correct IP address or hostname in the Oracle Host Name field on the Database Settings.