Rally Workspace admin not able to use Bulk Edit option

Products

• Rally SaaS

Issue/Introduction

We have noticed that Bulk Edit button is disabled in Rally Prod environment. Please find the attached screenshot. Could you please assist us in getting this button enabled 

Environment

Release : SAAS

Cause

The permissions on workspaces will determine which workspace administrator has access to user accounts if they attempt to manage user accounts on the user admin page.

Resolution

In order to get your Active workspace's users and perform the edit function on the user accounts please change your filter criteria to the ones listed below.

Set Workspace = "All Workspace"

Conditions: (Can be any)
1. Disabled = No
2. Last Login Date  <2023-01-13

NOTE: 
Please avoid setting "username = "test" instead use "username contains "test" when administrators wish to filter users with the word "test" in their usernames.