Need to disable COPY button in Service Point (Service catalog offering)

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

Is it possible to disable the COPY button in Service Point?

Environment

CA Service Management 17.3 and 17.4

Resolution

Steps for customization to remove copy button from Service Point:

1. Copy USM_HOME\view\webapps\usm\explorer\request\request_edit.xsl
2. Paste under USM_HOME\filestore\custom\explorer\request\
3. Edit this custom file - USM_HOME\filestore\custom\explorer\request\request_edit.xsl
4. Comment out copy button related code (approximate line numbers 328 to 330) as below

                   <!--  <xsl:if test="$canAdd and string-length(icguinode/icguinodeinfo[4])>0 and not($currentRequestStatus='5002') and not($currentRequestStatus='5001')">
                          <portal_button id="copybtn_top" label="{$xslcontent/copy}"/>
                         </xsl:if> -->

       5. Delete translets (all files under USM_HOME\view\translets\)

       6. Restart CA Service Catalog Service