Need to disable COPY button in Service Point (Service catalog offering)

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

Is it possible to disable the COPY button in Service Point?

Environment

Service Management 17.x

Resolution

1. Copy USM_HOME\view\webapps\usm\explorerequestequest_edit.xsl

2. Paste under USM_HOME\filestore\custom\explorerequest\

3. Edit this custom file - USM_HOME\filestore\custom\explorerequestequest_edit.xsl

4. Comment out copy button related code (approximate line numbers 328 to 330) as below

 

<!--  

 

<xsl:if test="$canAdd and string-length(icguinode/icguinodeinfo[4])>0 and not($currentRequestStatus='5002') and not($currentRequestStatus='5001')">

 

      <portal_button id="copybtn_top" label="{$xslcontent/copy}"/>

 

      </xsl:if>

 

-->

 

5. Delete translets (all files under USM_HOME\view\translets\)

 

6. Restart Service Catalog Service