Exceptions not working as expected
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Exceptions not working as expected

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Article ID: 262173

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You configured Exceptions policy on Symanetc Endpoint Protection Manager (SEPM) or configured local Exceptions on Symantec Endpoint Protection (SEP) client GUI but exceptions are not working as expected.

Environment

  • SEP 14.3 RU5 and later
  • mainly air-gapped network and administrator restricted to download content type

Cause

Symantec Endpoint Foundation (SEF) definition is missing on SEP client.

Resolution

Configure SEPM and SEP client to download Symantec Endpoint Foundation (SEF) definition.

In LiveUpdate Administrator, SEF definition is called as "SymPlatform Definitions".

Additional Information

Downloading content from LiveUpdate to the Symantec Endpoint Protection Manager

About the types of content that LiveUpdate downloads