Send Attachments in Email notification

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is there any way to send the attachments in ticket email notification?

 

Environment

CA Service Desk Manager 17.x

Resolution

Currently there is no way to send attachments in the ticket email notifications, due to the design of SDM schema.

If you think this would be a valuable add-on to Service Desk, please submit an idea/enhancement from the CA Service Management community site