Send Attachments in Email notification

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Is there any way to send the attachments in ticket email notification?

 

Environment

Release : 17.3

Resolution

Currently there is no way to send attachments in the ticket email notifications, due to the design of SDM schema.

If you think this would be a valuable add-on to Service Desk, please submit an idea/enhancement from  SM community web site

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer

so Broadcom DEV can consider adding this feature in future releases.