No confirmation message is displayed when clicked a Cancel Request in Service Point

Products

• CA Service Catalog

Issue/Introduction

When clicked 'Cancel Request' of a Request ticket in Service Point, the Request will be canceled without a confirmation message and a pop-up message "Request action performed successfully" is displayed. In Service Catalog, a confirmation message "Are you sure you want to cancel this request?" is displayed. The confirmation message should have been displayed in Service Point too in order to prevent to cancel requests accidentally.

STEPS TO REPRODUCE:
1. Create a Service Catalog request.
2. Open 'My Tickets' tab and open the request created on the step 1.
3. Click on 'Cancel Request' button.
--->
"Request action performed successfully" is displayed.

Environment

Release : 17.3

Resolution

The behavior is fixed on Roll Up patch RU22 and higher. Upgrade to RU22 or higher roll up patch should have this issue fixed.