User is unable to login via Generic SSO link

Products

• Clarity PPM SaaS

Issue/Introduction

Non Federated user is trying to login via generic SSO URL: https://cppmssous02.ondemand.ca.com/ppmsso/csso.

User is prompted to create a new password, when they attempt to do so they are prompted with and unexpected internal error

Environment

Release : 16.1.1

Resolution

Need to have the password reset and user in one-time password mode.