Software Portal requests delivered to wrong computer
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Software Portal requests delivered to wrong computer


Article ID: 261949


Updated On:


Software Management Solution IT Management Suite


When a user requests software from published Managed Software Delivery policy via Software Portal, 'My Requests' shows delivery to a machine the user has never logged in to


ITMS 8.x


This issue can happen if a user does not use default desktop or agent icons to open the Software Portal.

The default icons/links contain a computer GUID and machine name to ensure software is delivered to the correct machine.

If a link is used that doesn't contain computer GUID and/or machine name, the SMP / NS often isn't able to correctly identify the requesting machine.


Instruct users to only use the default Agent system tray icon (right click on agent icon > Software Portal) or desktop icon to open the Software Portal