Patch Me installation error - Unable to get OS version/Unable to get Windows Update service

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

While trying to patch a server using a "CA Patch Me Security IntelliRollup" the following error is seen:

Command execution failed. Unable to get OS version and architecture information using WMIC.
Command execution failed. Unable to get Windows Update Service status using WMIC.
 
Checking for the prerequisites to perform cab based scan...
Powershell - Found
Windows Update Service state - Unable_To_Fetch
Windows Update Service start mode - Unable_To_Fetch
Windows Update Service start mode should not be in DISABLED state.
PreChecks failed. Exiting!
 
PatchArray function failed

Environment

Client Automation - 14.x

Cause

The error seems similar to the one shown here:

PM Patch Me installation error - Unable to get OS version and architecture information using WMIC

But on this case, the Powershell function was found correctly:

Checking for the prerequisites to perform cab based scan...
Powershell - Found

Resolution

When running the following WMCI command on the affected server, the following is returned:

wmic os get Version,OSArchitecture /value

A successful call should return the following:

The error "Provider load failure" is caused by a WMI configuration problem on the target server, which needs to be resolved locally by the Windows Administrator.