Unable to receive the migration Wizard tab as a client net service account

Products

• Email Security.cloud

Issue/Introduction

You are unable to have a pop-up of the migration Wizard in order to migrate a client net service account to become a portal user.

 

Environment

Email Security.cloud

Cause

Some service accounts may not receive the pop-up Wizard due to some back end issues.

Resolution

Resetting the account's password once again will clear up the issue and force the account to have the migration pop-up window once again.

Step by step instructions on how to reset can be found in below article:

https://knowledge.broadcom.com/external/article?articleNumber=144158