Issue:
Publishing the Knowledge document after saving is erasing the Analyst.
Steps:
1. Create a new Group called "Group" and create a new Knowledge Document.
2. In the KB click on TAB "2. Document Access"
3. in the field "Analyst" select "Group" and Save
4. Publish and now the field "Analyst" is empty.
5. If KB is published without saving then the Analyst field is not empty.
Service Desk Manager 17.3
The fix is included in 17.3 RU23. Please refer to DE576477 in
RU23 installation techdocs web site
Installing CA Service Management 17.3.0.23