Assignee field is getting empty after publishing Knowledge Document

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

Publishing the Knowledge document after saving is erasing the Analyst.

Steps:

1. Create a new Group called "Group" and create a new Knowledge Document.
2. In the KB click on TAB "2. Document Access"
3. in the field "Analyst"  select "Group" and Save
4. Publish and now the field "Analyst" is empty.
5. If KB is published without saving then the  Analyst field is not empty.

 

Environment

Service Desk Manager 17.3

Resolution

The fix is included in 17.3 RU23. Please refer to DE576477 in

Fixed Issues

RU23 installation techdocs web site

Installing CA Service Management 17.3.0.23