EEM Failed to update user directory details

Products

• CA Process Automation Base
• CA Workload Automation AE

Issue/Introduction

Receiving below error while updating user directory details - LDAP Directory.

Environment

PAM Release : 4.3
EEM - 12.6

Cause

Assuming the details are all correct, Connection Retry time interval keeps getting reset to 0  and we need a value higher than 0, that's why the error.

Resolution

Before clicking on Save make sure the Connection Retry time interval is set to a value higher than zero eg. 60 and then click Save. This should save the new value.