rsp probe - WMI class Win32_Service missing alert
book
Article ID: 261856
calendar_today
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
Issue/Introduction
Getting Alert from RSP: WMI class Win32_Service missing on xxxxxx. Data will not be collected for this interval.
Environment
Release : 20.4.x
rsp: 5.51
OS :Windows 2016/Win 2012 R2
Resolution
There can be multiple reasons for this. For example
- Corrupt wmi repository
- OS related issues(permission, firewall blocking etc)
Some options to verify if any corruption of wmi repository in target server
- Check output of command (using command line) : winmgmt /verifyrepository

- Open Wbemtest tool and check if the Win32_OperatingSystem class is accessible on remote server

Additional Information
Oct 4 2023 - Marco Ippati - Covered blurred customer hostnames
Feedback
thumb_up
Yes
thumb_down
No