rsp probe - WMI class Win32_Service missing alert

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Getting Alert from RSP: WMI class Win32_Service missing on xxxxxx. Data will not be collected for this interval.

 

Environment

Release : 20.4.x

rsp: 5.51

OS :Windows 2016/Win 2012 R2

Resolution

There can be multiple reasons for this. For example

• Corrupt wmi repository
• OS related issues(permission, firewall blocking etc)

Some options to verify if any corruption of wmi repository in target server

• Check output of command (using command line) : winmgmt /verifyrepository

 

• Open Wbemtest tool and check if the Win32_OperatingSystem class is accessible on remote server

Additional Information

Oct 4 2023 - Marco Ippati - Covered blurred customer hostnames