Symantec VIP error 49f2 Token ID not found
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Symantec VIP error 49f2 Token ID not found


Article ID: 261833


Updated On:


VIP Service


Error Token ID not found when attempting to add a VIP credential


Confirm the credential is valid by testing at Use each security code one time only. (use no spaces when entering the credential ID). 

If the credential tests successfully, contact your VIP administrator to confirm the token is not being blocked by your organization (for example: already assigned to another user, token type not allowed, max. number of assigned tokens reached, etc).  

If the credential does not test successfully after repeated attempts, there may be a problem with the token. For mobile and desktop tokens, uninstall and reinstall the VIP app. For hard tokens, contact your VIP administrator for additional assistance.