Symantec VIP error 49f2 Token ID not found

Products

• VIP Service

Issue/Introduction

Error Token ID not found when attempting to add a VIP credential

Resolution

Confirm the credential is valid by testing at vip.symantec.com. Use each security code one time only. (use no spaces when entering the credential ID). 

If the credential tests successfully, contact your VIP administrator to confirm the token is not being blocked by your organization (for example: already assigned to another user, token type not allowed, max. number of assigned tokens reached, etc).  

If the credential does not test successfully after repeated attempts, there may be a problem with the token. For mobile and desktop tokens, uninstall and reinstall the VIP app. For hard tokens, contact your VIP administrator for additional assistance.