Symantec VIP error 49f2 Token ID not found when attempting to add a VIP credential

Products

• VIP Service

Issue/Introduction

Error: Token ID not found when attempting to add a VIP credential

Resolution

Confirm the credential is valid by testing at vip.symantec.com. Use a security code one time only.

If the credential tests successfully, contact your VIP administrator to check if the token is being blocked by your organization's VIP policy (for example: already assigned to another user, token type not allowed, max. number of assigned tokens reached, etc).  

If the credential does not test successfully after repeated attempts, there may be a problem with the token. For mobile and desktop tokens, uninstall and reinstall the VIP app. For hard tokens, contact your VIP administrator for additional assistance.