Can not open CA NIM configuration page for Help Desk Connector integrated with ServiceNow.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Trying to configure CA Help Desk Connector and integration with ServiceNow.

The CA NIM configuration page does not open http://x.x.x.x:8080/ca-nim-sm/ui/configurations.jsp

Environment

Release : 4.2

Resolution

- Verify the Service Desk connector is installed in the correct location ...\CA\SOI\nimServer\bin
- the service desk connector was referring to the location of SOI\tomcat\bin instead of SOI\NimServer\bin due to the manually added system variable CATALINA_HOME=../CA/SOI/tomcat

- remove the variable and restarted the helpdesk connector and the connector page started.
- Then follow the instruction in Configure CA NIM and ServiceNow