You have made changes to a protection policy in Data Center Security and now no policies will apply and agent status shows "update pending" in the UMC
You encounter errors similar to the following in the agent.log in the tomcat\logs directory on the manager:
124635 2023-03-09 11:58:08.721 [ERROR] [Thread-8:133] The entity "ci" was referenced, but not declared.
org.xml.sax.SAXParseException; lineNumber: 222799; columnNumber: 38; The entity "ci" was referenced, but not declared.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.scanAttributeValue(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanAttribute(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
at javax.xml.parsers.SAXParser.parse(SAXParser.java:195)
at com.symantec.sis.server.util.XmlProcessor.process(XmlProcessor.java:85)
at com.symantec.sis.server.util.XmlProcessor.process(XmlProcessor.java:59)
at com.symantec.sis.server.util.XmlProcessor.process(XmlProcessor.java:47)
at com.symantec.sis.server.agent.PolicyCache.run(PolicyCache.java:416)
at java.lang.Thread.run(Thread.java:748)