How to disable New Contact button on XFlow?

Products

• CA Service Desk Manager

Issue/Introduction

How to remove the New Contact button within the xFlow UI?

Environment

CA Service Desk Manager + xFlow 17.3 and higher

All Supported Operating Systems

Resolution

1.  From the CA Service Desk Manager classic UI, login as an Administrator

2.  Navigate to ADMINISTRATION->SECURITY AND ROLE MANAGEMENT and select the ROLE that the user(s) belong to

3.  Click on the "2. Function Access" tab

4.  Change the access to the CONTACT function to VIEW

5.  Save changes

The user will now not have the ability to create a new contact via the xFlow UI.

Additional Information

Role Management