System Error When Navigating To Project List Page

Products

• Clarity PPM On Premise

Issue/Introduction

When users click on the Classic UI > Home > Portfolio Management > Projects > select a project, the following generic error is received:

System error. Contact System administrator.

The APP logs show FATAL error example:

ERROR 2023-03-10 15:47:49,033 [http-nio-80-exec-109] vxml.VXMLService (clarity:none:none:none) Exception in processing
java.lang.Exception: Could not transform view xml into html. 
Page Xml: <page layout="three-column-layout" studio="false"><portlet name="center" ui="view" row="0" col="1" instanceId="projmgr.projectList_odf" id="projmgr.projectList_odf" required="false" state="normal" allowConfigure="true"><view xmlns="http://schemas.niku.com/2002/view"
      xmlns:ss="http://www.microsoft.com/2001/Spreadsheet"
      xmlns:urlEncoder="java:java.net.URLEncoder"
      id="page_projmgr.projectList_odf"
      type="content">
   <title value="Projects" xml:lang="en"/>
.
.
.

            <cell isDirty="false" isTsv="" type="label" nowrap="true">
               <action actionId="projmgr.projectDefaultTab" id="projmgr.projectDefaultTab" type="url">
                  <label value="Test â&#128;&#147; Test Only"/>
                  <data id="id" value="6837279"/>
               </action>

Environment

Release : 15.9.1

Resolution

Check the project name to see if any special characters, such as (â)  are present, and not in the ASCII character encoding standard table.
If so, remove it and click Save.