attaching CIs to Global Blackout Window

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

PROBLEM
-----------
If a Blackout Window is set to "Global", it is not possible to attach CIs to that Window

STEPS TO REPRODUCE
--------------------
1. In "Administration" open ServiceDesk->Changes->Change-Window
2. Create New
3. click on TAB "2. Related CIs"
4. toggle the "Global" checkbox
-> as you can see, if "Global" is checked, the buttons below "2. Related CIs" become inactive

Is this by design? Why isn't it possible to attach CIs, if the Blackout Window is "Global"?

 

Environment

Release : 17.3

Resolution

We can confirm the behavior described in the description of this case is by design. This behavior has not changed and it's noted in our documentation.

Blackout Window
Indicates a schedule time period. Blackout windows are always global and cannot have CIs associated with them. This blackout can indicate a reduced support period (for example, a holiday), a corporate event, or a critical business time, such as fiscal year-end. In general, scheduled changes should only occur outside blackout windows.

Reference:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/change-management/how-to-schedule-change-windows.html