Automic Linux Agent fails with error GLIBCXX

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation Automic SaaS

Issue/Introduction

Automic.Automation Linux Agent version 21.0 and V24 fails to execute the JOB due to below error.

/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.18' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.19' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.11' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.5' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.14' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)hello/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.18' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.19' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.11' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.5' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.14' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)/linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /linux_shared/aua/Agents/linux_21.0.4/bin/ucxjlx6m)

Environment

Automic One Automation Linux Agent: 21.0 and V24

Red Hat Enterprise Linux 8

Red Hat Enterprise Linux 7

Resolution

Update the LD_LIBRARY_PATH by cd'ing into the agent /bin directory, and running something like:
LD_LIBRARY_PATH=$PWD:$LD_LIBRARY_PATH

If GLIBCXX_3.4.21 missing libraries error comes even after updating the LD_LIBRARY_PATH then make sure to have proper privileges assigned to the agent installation files as per the documentation mentioned below.

Installing the Agent for UNIX: Installing the Agent for UNIX (automic.com)