APM 10.8 Installation Failure

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

While trying to upgrade, the installation failed with the below exception

Stack Trace:
java.lang.NoClassDefFoundError: Could not initialize class java.awt.Toolkit
        at java.awt.Component.<clinit>(Component.java:593)
        at com.zerog.ia.installer.actions.InstallUninstaller.bw(Unknown Source)
        at com.zerog.ia.installer.actions.InstallUninstaller.installSelf(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
        at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.Installer.install(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
        at com.zerog.ia.installer.Main.main(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.zerog.lax.LAX.launch(Unknown Source)
        at com.zerog.lax.LAX.main(Unknown Source)
This Application has Unexpectedly Quit: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)
You have new mail in /var/spool/mail/root

Environment

APM 10.8 on RHEL

Cause

Missing third party libraries

Resolution

1) Run: yum install libXtst

2) Rerun the installer

NOTE: if you performed an upgrade, you must restore the backup as the previous upgraded installation directory would be corrupted.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-8.html