ERROR: not the right type with AFP to PDF (ACIF) conversions - 12.1 Web Viewer

Products

• Output Management Web Viewer

Issue/Introduction

We moved the Tomcat server, DRAS, java transformers and fss to another LPAR.  Everything works fine with exception of TYPE=ACIF conversions to PDF.  We can open PDFs fine, and I see that in java transformers. But when we try to open ACIF type, it has an error that it is not the right type to open in acrobat adobe. We don't even see the attempt to convert in java transformers. Running Version 12.1.6

Environment

Release : 12.1

Web Viewer

Adobe 

Tomcat

Spool

Resolution

The User definitions for those having the problem did not allow for converting to PDF. This was changed to allow transformation. For the repository used by those having the problem, found under Administration - Repository - Chose the repository - Properties, Transform AFP Report - was set to "User Choice." Customer agreed that these users should never choose anything but "Convert to PDF" and so the selection was changed and applied. 

Customer tested and found that the report was transformed to PDF as desired.