ReportAgent: error while loading shared libraries: libxerces-c.so.28
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ReportAgent: error while loading shared libraries: libxerces-c.so.28

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Article ID: 261642

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Updated On:

Products

CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

I have installed PAMSC 14.10.50.61 on RHEL 8.4. When I do 'seload' to start PAMSC services i get below error.

/opt/CA/PAMSCShared/bin/ReportAgent: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory

We have fapolicyd active on this server.

Environment

Release : 14.1

Cause

The fapolicyd daemon blocked access to the shared library, because it was not in the RPM list of installed files. The reason for this is that the library could be used by other products, not just the PAMSC endpoint.

Resolution

Adding a trust entry for the shared library resolves the problem, e.g.:

fapolicyd-cli --file add /opt/CA/PAMSCShared/lib/libxerces-c.so.28.6 --trust-file pamsc

fapolicyd-cli --update