ReportAgent: error while loading shared libraries: libxerces-c.so.28

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

PAMSC 14.10.50.61 is installed on a RHEL 8.4 server. When 'seload' is called to start PAMSC services, the following error occurs.

/opt/CA/PAMSCShared/bin/ReportAgent: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory

Environment

PAM Server Control 14.1

Cause

The fapolicyd daemon blocked access to the shared library, because it was not in the RPM list of installed files. The reason for this is that the library could be used by other products, not just the PAMSC endpoint.

Resolution

Adding a trust entry for the shared library resolves the problem, e.g.:

fapolicyd-cli --file add /opt/CA/PAMSCShared/lib/libxerces-c.so.28.6 --trust-file pamsc

fapolicyd-cli --update