"Unexpected Error and Internal server error" show when attempting "Download file that the client quarantined" in the SEPM > Monitors > Risk Logs

Products

• Endpoint Protection

Issue/Introduction

"Unexpected error - Internal server error" happens when download quarantined file from Symantec Endpoint Protection Manager (SEPM) after upgrade (or newly install) SEPM to 14.3 RU6.

Environment

• SEPM 14.3 RU6

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3 RU7.  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.

To work around this issue, install "Microsoft ODBC Driver 17 for SQL Server (x64)".

Additional Information

CRE-13350