OIDC User Directory not mapped - "Failed to obtain user directory" when "Fetching 'UserDirectory' object with oid" is called.

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

Error Message: - Failed userDirectoryOid:

 

Environment

Policy server: 12.8.02

WebAgent: 12.52-sp01-cr11
WebAgent OS: Red Hat Enterprise Linux 8.7

AG version: 12.8.02
AG version OS: Red Hat Enterprise Linux Server 7.9

Resolution

####

The is not working in R12.8.2 (PS version / OIDC) with an error message "Fetching 'UserDirectory' object with oid"

I understand that this issue is not happening in R12.8.5 and was able to find the oid of userDirectory,

This environment is on R12.8.2 having issue with please consider migrating to R12.8.5 or R12.8.7

for now for this version the only option available right now is to try to replace the OID value.

Additional Information

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/programming/policy-object-rest-apis/Sample-REST-API-Payloads/Create-OIDC-Authorization-Provider-with-Maximum-Configuration-Parameters.html