Connector Server (CCS) crashes after applying vApp 14.4 CP2 patch

Products

• CA Identity Suite

Issue/Introduction

After applying14.4 CP2 patch, we are not able to delete AD account and IM_CCS is getting restarted automatically.

Below errors in Event viewer:
Faulting application name: im_ccs.exe, version: 12.0.2022.307, time stamp: 0x6225cbe7
Faulting module name: W2KNamespace.dll, version: 14.4.2.30482, time stamp: 0x6367eacb
Exception code: 0xc0000005
Fault offset: 0x00053a77
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

Environment

CA Identity Suite 14.4 CP2

Resolution

1. Stop the connector server
2. Remove the extra DLL files "xerces-c_2_5_0.dll", Xalan-c_1_8.dll" and "XalanMessages_1_8.dll" in the \Connector Server\ccs\bin folder.
3. Apply the Active Directory Connector Hotfix for C++ Connector Server available on the below site:

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111794&os=WINDOWS-ALL