Agent Upgrade fails. Error 1603 due to pending reboot.

Products

• Data Loss Prevention Enforce

Issue/Introduction

MSI 1603 error code indicates that you must identify what installation task gave a return code of "03"

Environment

DLP upgrades suppress the MSI reboot by incrementing and decrementing the RESTARTMANAGER counter. 

RESTARMANAGER calculates the initial value of this counter when MSIEXEC launches based on several factors, it's initial value is not determined by the DLP installation or upgrade process. 

 

Cause

RESTART MANAGER: Will attempt to shut down and restart applications in no UI modes.
InstallValidate. Return value 3.
INSTALL. Return value 3.

This indicates a reboot was already pending. 

 

Resolution

This indicates a pending reboot caused the agent upgrade failure. If a reboot was already pending prior to the upgrade starting this can prevent certain file activities and cause the upgrade to fail. 

Additional Information

Here are some common registry enteries that may suggest a reboot is already pending

HKLM:\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending
HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations