SiteMinder admin ui start up errors

Products

• SITEMINDER
• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)

Issue/Introduction

SiteMinder AdminUI start up with following errors out of box.

Server.log:

2023-02-26 06:07:46,167 ERROR [stderr] (MSC service thread 1-4) ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console...

2023-02-26 06java.lang.NullPointerException Product=Policy Server,Platform=Windows version 6.2  (Build 9200),Version=12.8,Update=06.00,Label=2649,Crypto=128,UTC=1677411257,TZ=5] server.logs:08:23,291 ERROR [ims.tmt.persistence] (ServerService Thread Pool -- 458) Data migration failed: null

Environment

SiteMinder Admin UI: 12.8SP6 and 12.8SP6a

OS Platform: ALL

Cause

These two errors are being and cosmetic, and will not impact functionality.

Resolution

The first error is documented under link below:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/release-notes/known-issues/known-issues-for-policy-server.html#concept.dita_c30a346faa0cc09c960740a3e1dc4b6289a43f27_serverlogContainsIncorrectErrorLogs

As it says "the error logs can be safely ignored as they do not impact the functionality of SiteMinder."

Possible work around solution:

Go to the <Admin-UI-Installed-Location>/adminui/modules/com/ca/iam/log4j2/core/main

Take backup of the existing "module.xml".

 

Open the  module.xml.    Add the below highlighted entries and save it.

 

<?xml version="1.0" encoding="UTF-8"?>
<module xmlns="urn:jboss:module:1.1" name="com.ca.iam.log4j2.core">
    <resources>
        <resource-root path="log4j-core-2.12.0.jar"/>
        <resource-root path="log4j-api-2.12.0.jar"/>
        <resource-root path="."/>
    </resources>
</module>

 

Copy the log4j-api-2.12.0.jar from  "<Admin-UI-Installed-Location>/adminui//standalone/deployments/iam_siteminder.ear/library"  to the "<Admin-UI-Installed-Location>/adminui/modules/com/ca/iam/log4j2/core/main"  location.

 

Copy the log4j_jboss.properties from the location "<Admin-UI-Installed-Location>\adminui\standalone\deployments\iam_siteminder.ear\config\com\netegrity\config to the 
"<Admin-UI-Installed-Location>/adminui/modules/com/ca/iam/log4j2/core/main"  location.

 

Rename it as "log4j2.properties".

Go to location <Admin-UI-Installed-Location>/adminui/modules/com/ca/iam/idmutils\main.

 

Take backup of the existing "module.xml". 

 

Open the module.xml.    Remove/Comment out the  below highlighted entry and save it.

 

<!--<module name="com.ca.iam.log4j2.api"/>-->

 

The second error was deemed NOT critical after Broadcom engineering's review.

Additional Information

DE559604