DCS Server Configuration Wizard fails to populate correctly after removing unused ports in the server.xml

Products

• Data Center Security Monitoring Edition
• Data Center Security Server
• Data Center Security Server Advanced

Issue/Introduction

After following the recommendations to remove the unused ports from the DCS 6.9.2 server.xml the Server Configuration Wizard fails to pre-populate the required ports and the "Next" button can't be selected

Environment

Data Center Security Server 6.9.2 and above

Cause

The ports that are required for the configuration wizard to function have been removed from server.xml thus the configuration wizard is not functional

Resolution

To use the DCS Server Configuration Wizard, the ports need to be in the server.xml

You will need to use a copy of the server.xml that was backed up prior to making the changes (and that still contains the ports) in order to do tasks like setting logging to trace, updating the DCS passwords, or to do a DCS server upgrade

Steps to replace the current server.xml with a copy containing the ports: 

1. Stop the DCS manager service

2. Navigate to "InstallDirectory:\Program Files (x86)\Symantec\Data Center Security Server\Server\tomcat\conf

3. Take a copy of the current server.xml and save somewhere outside the \conf directory

4. Add the server.xml that contains the required ports to the \conf directory

5. Rename it  to "server.xml" (any other name will cause service startup to fail)

6. Start the DCS manager service

7. Run the Server Configuration Wizard as administrator and attempt to use it

NOTE: After you use the Server Configuration Wizard as intended, you can follow the same steps to replace the server.xml with a copy that doesn't contain the ports

The DCS manager functionality will not be impacted by the missing ports

Please reach out to support for any issues or if you need assistance in modifying the server.xml to add the needed ports