Can not backup SEPM server certificate using "Manage Server Certificate" Wizard

Products

• Endpoint Security Complete

Issue/Introduction

Unable to backup the server certificate using the Manage Server Certificate Wizard. 

Trying to backup the SEPM server certificates with the Manage Server Certificate Wizard.  Selected Backup the server certificate options.  Gets the following error; "Failed to retrieve certificate files from Symantec Endpoint Protection Management server".

 

 

 

Environment

Release : 14.3 RU6

Cause

User was not using the Administrator user and did not have sufficient rights to read and write the backup.

Resolution

Added user to the Admin group and it worked.  Give user Read/Write access to the following locations. ;

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup and C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf\ssl.