PAMSC- what to collect if ReportAgent hits CPU Utilization again

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Would like to kindly ask for your help to check the root cause for ReportAgent to utilize CPU resources in AIX server. I also attached here the support.tar file.

Environment

Release : 14.1  

AIX

Cause

The cause could not be determined without reviewing a full core dump of the process

Resolution

Assuming ulimit -c is already set to unlimited

[root@XXXXXXX production: /] ulimit -a
time(seconds)        unlimited
file(blocks)         unlimited
data(kbytes)         unlimited
stack(kbytes)        4194304
memory(kbytes)       unlimited
coredump(blocks)     unlimited
nofiles(descriptors) unlimited
threads(per process) unlimited
processes(per user)  unlimited

 

Run the following script

 

#!/bin/sh

 

RA_PID=`ps -e -o pid,comm | awk '/ReportAgent/ { print $1 }'`
while true
do
    RA_USAGE=`ps av | awk -v x=$RA_PID '{if ($1 == x) { print int($11)}}'`
    echo "Current CPU usage by ReportAgent: $RA_USAGE percent"
    if [ $RA_USAGE -gt 40 ]; then
       kill -6 $RA_PID
       break
    fi
    sleep 3 # seconds
done

 

echo "ReportAgent monitoring script has ended, checking for a core file "

 

ls -al /core

 

which dbx >/dev/null 2>&1
HAVE_DBX=$?

 

if [ -f /core ]; then
   file /core
   if [ $HAVE_DBX = 0 ]; then
      echo where | dbx /opt/CA/PAMSCShared/bin/ReportAgent /core
   fi
   echo "Please upload /core to the ticket."
fi