Password update for ldap user on the EEM server failed Error: Failed to update user directory details EE_SUCCESS_Success

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

For our annual password update for the EEM external LDAP login user. 

The password update failed on the EEM server; somehow the new password could not be saved.  Here is the error message on the screen:

Error: Failed to update user directory details EE_SUCCESS_Success

The EEM version is 12.6.3.

Environment

Release : 4.2

Resolution

- On the EEM, go to the User store,
- select the configured LDAP
- select the Advanced Configuration
- Set the “Connection Retry time interval” to 3 then save and try again.