Spectrum OneClick server failing EEM single sign on

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

OneClick server failing EEM single sign on.

- URL connection show HTTP Status 500 – Internal Server Error

java.lang.NullPointerException	com.aprisma.tomcat.authenticator.ExternalSSOAuth.authenticate(ExternalSSOAuth.java:244)	com.aprisma.tomcat.authenticator.ExternalSSOAuth.doAuthenticate(ExternalSSOAuth.java:731)	org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:631)	org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)	org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)	org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)	org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373)	org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)	org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)	org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1589)	org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)	java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)	java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)	org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)	java.lang.Thread.run(Thread.java:748)

- No changes to this servers configuration

- Confirmed with Windows Engineering AD server operational

Environment

Release : Any Spectrum version integrated with EEM
Component: OneClick

Cause

Unknown

Resolution

Disable the EEM integration according to the instructions outlined in knowledge article "How to disable the EEM integration with Spectrum" and then re-enable the EEM integration.