cmdb_update_ambiguity error

Products

• CA Service Management - Asset Portfolio Management

Issue/Introduction

When run command cmdb_update_ambiguity, it ends with the next error:

Environment

Release : 17.3 RU13

Resolution

You can upgrade to new RU patch like RU20. Or follow these steps

1. open cmdb_update_ambiguity.bat file from Service Desk installation\bin founder

2. change

"%NX_JRE_INSTALL_DIR:/=\%\bin\java" -cp %NX_ROOT%/java/lib/ambiguity.jar com.ca.cmdb.ambiguity.nr.OwnCIAmbiguity %USERNAME% %PASSPARM% %DBTYPE1% %SRVRNAME% %LOGFILE% %LOGLEVEL% %CI_U% %FILE_CONFIG% %FULL_SCAN% %SCHEMA_U%

to

"%NX_JRE_INSTALL_DIR:/=\%\bin\java" -cp %NX_ROOT%/java/lib/log4j-1.2.17-cloudera1.jar;%NX_ROOT%/java/lib/ambiguity.jar com.ca.cmdb.ambiguity.nr.OwnCIAmbiguity %USERNAME% %PASSPARM% %DBTYPE1% %SRVRNAME% %LOGFILE% %LOGLEVEL% %CI_U% %FILE_CONFIG% %FULL_SCAN% %SCHEMA_U%

save the change

3. run cmdb_update_ambiguity utility