User is not able to publish online with Adobe Indesign when WSS Agent is active

Products

• WSS add-on - Malware Analysis Advanced
• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

WSS Agent users running Adobe indesign software

When users publish online using Adobe Indesign, the following error is returned:

"An error occurred while uploading your document. Please try again.Error #39"

All works well when WSS Agent is disabled.

Cannot run same tests from a Web client - only thick client available.

Environment

Adobe Indesign Application.

WSS Agent.

 

Cause

Certificate pinning with Adobe Indesign.

Resolution

Add the following domains to SSL interception bypass list:

indd.adobe.com 
cc-api-cp.adobe.io 
cc-api-data.adobe.io 
adobeid-na1.services.adobe.com 

Additional Information

Symdiag can be used to view the in-tunnel PCAP and identify the domains used by the Application.

Fiddler can be used in conjunction with the thick client to identify which domain is failing.