When proxy is used the Import Integration Mappings job is failing to connect to Rally

Products

• Clarity PPM On Premise

Issue/Introduction

The Clarity Connections Classic integration is working, but when we attempt to set-up a new integration in the Modern UX integration we are unable to make it past the Import Integration Mappings job. When proxy is used the Import Integration Mappings job is failing to connect to Rally successfully, and seeing Rally.java.net SocketException: Connection reset error, repeated multiple times in the logs.  

Message	3/2/23 11:11 AM	Processing Import Integration Mappings . Time: Thu Mar 02 12:11:18 EST 2023
Job Started	3/2/23 11:11 AM
Warning	3/2/23 11:11 AM	Exception while fetching TypeDefinition from Rally.java.net.SocketException: Connection reset
Warning	3/2/23 11:11 AM	Completed Create or Update Custom Dropdown for Integration Mappings on Rally, for Rally Object Type: OBJECTIVE
Message	3/2/23 11:11 AM	Started Create or Update Custom Dropdown for Integration Mappings on Rally, for Rally Object Type: PORTFOLIOITEM
Warning	3/2/23 11:11 AM	Exception while import integration mappings for PPM_Transformationjava.net.SocketException: Connection reset
Message	3/2/23 11:11 AM	Value of System Option - INT_IM_LABEL_ON_RALLY: Integration Mappings
Warning	3/2/23 11:11 AM	Exception while import integration mappings for PPM_Transformationjava.net.SocketException: Connection reset
Message	3/2/23 11:11 AM	Started fetching Rally lookup type attributes
Message	3/2/23 11:11 AM	Rally Integration Mapping attribute Id is not available for the Integration Mapping
Warning	3/2/23 11:11 AM	Exception while import integration mappings for PPM_Transformationjava.net.SocketException: Connection reset
Message	3/2/23 11:11 AM	Started Create or Update Custom Dropdown for Integration Mappings on Rally, for Rally Object Type: OBJECTIVE
Message	3/2/23 11:11 AM	Value of System Option - INT_IM_LABEL_ON_RALLY: Integration Mappings
Message	3/2/23 11:11 AM	Rally Integration Mapping attribute Id is not available for the Integration Mapping
Message	3/2/23 11:11 AM	Finished processing Import Integration Mappings . Time: Thu Mar 02 12:11:53 EST 2023
Warning	3/2/23 11:11 AM	Completed Create or Update Custom Dropdown for Integration Mappings on Rally, for Rally Object Type: PORTFOLIOITEM
Message	3/2/23 11:11 AM	Finished fetching Rally lookup type attributes
Warning	3/2/23 11:11 AM	Exception while fetching TypeDefinition from Rally.java.net.SocketException: Connection reset
Message	3/2/23 11:11 AM	No lookup type attributes are found to load Rally data to Clarity system
Job Completed	3/2/23 11:11 AM

 

When running a CURL command from the BG server to a Rally endpoint, the CURL is successful when including that proxy, but fails with a similar "connection reset" error when the proxy value is not included.

Environment

Release : 16.0.3

Resolution

DE68738 - Import Integration Mappings failing to connect to Rally (with Proxy settings configured on the Classic Integration object)

This is fixed in Build 16.1.2, 16.1.1.1, 16.0.3.4