Toast Notification for reboot or logoff does not appear
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Toast Notification for reboot or logoff does not appear

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Article ID: 261217

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

If a SD Job should logoff, shutdown or reboot a computer, a Toast Notification should be displayed to ask confirmation.

But on Agent with language set to German, French or Spanish, nothing is displayed and there is an application error in Windows Event Viewer :

Faulting application name: cfCafDialog.exe, version: 14.5.0.530, time stamp: 0x63d2928d
Faulting module name: ntdll.dll, version: 10.0.22000.1165, time stamp: 0x5f69600f
Exception code: 0xc0000374
Fault offset: 0x000ea609
Faulting process id: 0x116c

Environment

Client Automation 14.5 CU1, CU2, CU3, CU4 or CU5
Agent in German, French or Spanish

Cause

The files caf.es, caf.fr and caf.de contain localized text button for TOAST notification.
 
Example in German :
 
IDS_CD_TOASTDEFER="Verschieben"
IDS_CD_TOASTCANCEL="Abbrechen"
IDS_CD_TOASTRESTART="Neustart"
IDS_CD_TOASTREBOOT="Neu starten"
IDS_CD_TOASTLOGOFF="Abmelden"
IDS_CD_TOASTSHUTDOWN="Herunterfahren"
IDS_CD_TOASTHIBERNATE="Ruhezustand"
IDS_CD_TOASTSLEEP="Schlafmodus"
IDS_CD_TOASTTURNOFFDISPLAY="Abschalten"
 
 
This is causing a problem because texts are too long for Toast Notification Buttons. It seems button text are limited to 7 characters
 
Text in English are :
IDS_CD_TOASTDEFER="Defer"
IDS_CD_TOASTCANCEL="Cancel"
IDS_CD_TOASTRESTART="Restart"
IDS_CD_TOASTREBOOT="Reboot"
IDS_CD_TOASTLOGOFF="Logoff"
IDS_CD_TOASTSHUTDOWN="Shutdown"
IDS_CD_TOASTHIBERNATE="Hibernate"
IDS_CD_TOASTSLEEP="Sleep"
IDS_CD_TOASTTURNOFFDISPLAY="Turnoff"

Resolution

Open a case at CA Broadcom Technical Support and ask for fix T5IZ469
This fix delivers the files caf.de, caf.es, caf.fr, caf.jpn
 
Install this fix on Agents.
 
With this fix Toast Notification appears with button text in English
 

 

For German Language, if the text must be in German ask for the fix T5IZ475

This fix delivers the file caf.de
 

With this fix the text are :

IDS_CD_TOASTDEFER="Sp├Ąter"
IDS_CD_TOASTCANCEL="Abbrech"
IDS_CD_TOASTRESTART="Neustrt"
IDS_CD_TOASTREBOOT="Neustrt"
IDS_CD_TOASTLOGOFF="Abmeld."
IDS_CD_TOASTSHUTDOWN="Runterfahrn"
IDS_CD_TOASTHIBERNATE="Ruhezust"
IDS_CD_TOASTSLEEP="Schlaf"
IDS_CD_TOASTTURNOFFDISPLAY="Abschal"