Altiris Console Login error: 401 - Unauthorized: Access is denied due to invalid credentials

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

We are looking to change the way we log into the Altiris console. For security purposes, we are trying to use a secondary AD account that has a daily password rotation. When attempting to launch a browser as this secondary account to log in, we get the following Authentication error:

Server Error
401 - Unauthorized: Access is denied due to invalid credentials
You do not have permissions to view this directory or page using the credentials that you supplied.

Question: Is there a way to change the way the console authenticates to allow for a different AD account to access the console?

Environment

ITMS 8.6

Resolution

The needed functionality (same as using “run as different user” for the browser) was found to work by making some changes to “Internet Options” by adding Altiris to ‘Trusted sites’ and adjusting its authentication method under the secondary account.