Auto Incident from DOI to Service Now was working fine and then it stopped all of sudden. Manual ticket creation is working fine.
Release : 21.3
Global notify user was locked which caused the issue. Below steps help to resolve the case
Scale down the axa -notify filter pod
login in to postgress pod, then login in to postgress and run the below query
psql -U aopuser -d aoplatform
select * from aradminbasicauthuser ;
and then UPDATE aradminbasicauthuser SET strikecount=0 ;
Scale up the axa-notify -filter pod
After that, check the incident pod logs and monitor the snow connection as well.