Auto incident creation to SNow functionality stopped working in DOI.

Products

• DX Operational Intelligence

Issue/Introduction

Auto  Incident from  doi to  Service now was working fine and it stopped all of sudden, where as mannual ticket creation is working fine.

 

Environment

Release : 21.3

Resolution

Global notify user was loacked and that casued the issue , below steps help to resolve the case 

scale down  the   Axa -notify filter  pod 

login in to  postgress pod  > login into postgess and run  the below query

psql -U aopuser -d aoplatform

select * from  aradminbasicauthuser ;

and then UPDATE aradminbasicauthuser SET strikecount=0 ;

Scale up the axa-notify -filter pod > its up now 

post that  check the incident pod logs  and suggested client to monitor the   snow connection as well .

Manual and auto ticket creation is working fine now , also uim notificaton coming fine .