Auto incident creation to Snow functionality stopped working in DOI.

Products

• DX Operational Intelligence

Issue/Introduction

Auto Incident from  DOI to Service Now was working fine and then it stopped all of sudden.  Manual ticket creation is working fine.

 

Environment

Release : 21.3

Resolution

Global notify user was locked which caused the issue.  Below steps help to resolve the case 

Scale down the axa -notify filter pod 

login in to postgress pod, then login in to postgress and run the below query

psql -U aopuser -d aoplatform

select * from  aradminbasicauthuser ;

and then UPDATE aradminbasicauthuser SET strikecount=0 ;

Scale up the axa-notify -filter pod

After that, check the incident pod logs and monitor the snow connection as well.