Auto Incident from doi to Service now was working fine and it stopped all of sudden, where as mannual ticket creation is working fine.
Release : 21.3
Global notify user was loacked and that casued the issue , below steps help to resolve the case
scale down the Axa -notify filter pod
login in to postgress pod > login into postgess and run the below query
psql -U aopuser -d aoplatform
select * from aradminbasicauthuser ;
and then UPDATE aradminbasicauthuser SET strikecount=0 ;
Scale up the axa-notify -filter pod > its up now
post that check the incident pod logs and suggested client to monitor the snow connection as well .
Manual and auto ticket creation is working fine now , also uim notificaton coming fine .