Error API-1019 while opening Cost Plan details
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Error API-1019 while opening Cost Plan details

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Article ID: 261121

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

We are getting "API-1019 : Could not process the request due to internal error" when try to open Cost Plan Details in MUX. Its working with some fields and failing for some fields. It's happening for some projects only, for some projects it's working fine. 

Expected Results: Clarity should not generate bad and and should handle this exception.

Actual Results: Clarity is generating an error due to a field having an invalid number 'NaN'. The error 'API-1019 : Could not process the request due to internal error' is shown on the page.

In app-ca.logs below error is showing

ERROR  services.UpdateCostPlanActualsService (none:none:none:none) Problem occurred while populating CostPlan actuals information
ERROR  STDOUT (none:none:none:none)  SQLCurveFactory: Something occurred creating a sqlcurve 
org.json.JSONException: JSON does not allow non-finite numbers.

Environment

Release : 16.0.2

Cause

It has been discovered there is bad data in a field on the record. 

This has been handeled as DE68237

Resolution

This DE68237 is fixed in 16.1.2