SMG Dashboard delay in reflecting recent scanner message activity

Products

• Messaging Gateway

Issue/Introduction

When deploying new Messaging Gateway (SMG) scanners or testing updated content rules, the Status > Dashboard page in the Control Center may not immediately show statistics for recent test traffic. Data typically populates on the dashboard after a delay of approximately seven minutes.

Environment

All versions

Cause

This behavior is functioning as designed. Most sections of the SMG Control Center, excluding the Message Queues and Message Audit Logs pages, do not provide real-time updates. The information displayed reflects the system status captured during the most recent automated check.

By default, the Control Center performs a status check on each scanner every 6 minutes and collects filtering statistics every 7 minutes. Broadcom recommends maintaining these default update frequencies.

Resolution

This is expected behavior. The Control Center web interface updates dashboard information via a scheduled batch process every six to seven minutes rather than refreshing the data on every page load.