SMD fails Error 1067: The process terminated unexpectedly.
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SMD fails Error 1067: The process terminated unexpectedly.


Article ID: 260938


Updated On:


CA Automic Workload Automation - Automation Engine CA Automic One Automation


After installing the windows agent for version 21.0.x the service is unable to start showing

Error 1067: The process terminated unexpectedly.

Here are the steps that were followed to try to reinstall the Service Manager.

- Uninstall and reinstall again version 21.0.4

- Reboot server and retry

- Install previous version 21.0.2 and retry

- Configure UC4 ServiceManager to run using local system and Active Directory id with Local administrators Permission

- Update Windows Server Patch

No actions resolved the issue


Windows Event viewer is showing issues in ntdll.dll file - no actions taken in this file because it is a system dll

Faulting application name: ucybsmgr.exe, version:, time stamp: 0x630e61b0
Faulting module name: ntdll.dll, version: 6.3.9600.20512, time stamp: 0x62cdfc6e
Exception code: 0xc0000005
Fault offset: 0x000000000003d99e
Faulting process id: 0x12d8
Faulting application start time: 0x01d92b35cc9fab6c
Faulting application path: F:\UC4\UAJ01\ServiceManager\ucybsmgr.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0ddfb5e0-9729-11ed-811f-0050569a1304
Faulting package full name: 
Faulting package-relative application ID: 



Service Manager Dialog also fail to start wit same error


Release : 21.0.4


In the ucybsmgr.ini file on the system in the servicemanager /bin directory, add the following to the [CAPKI] section:


Please note this requires components that are on 21.0.1 or above


If this does not work:

The Windows sysinternals Process monitor is a good tool for a Windows admin to find out what is causing the error.